FAQ

LumiBay towels are made from tightly woven microfibre. The smooth fabric helps prevent dry sand from becoming trapped between the fibres, allowing it to brush or shake away more easily than from traditional looped cotton towels.

LumiBay Dog Beach Towels and Adult Changing Ponchos are made from highly absorbent microfibre, chosen for its sand-free, quick-drying and lightweight properties.

LumiBay microfibre absorbs up to three times its weight in water and dries up to three times faster than traditional cotton towels, helping reduce drying time between uses.

Shake off sand or dirt before washing, then machine wash on a cold, gentle cycle using a mild, non-bleaching detergent. Wash your Dog Beach Towel separately to prevent hair, sand and outdoor dirt from transferring to other items. Wash your Adult Changing Poncho separately or with similar colours to help protect the print. Do not soak, and avoid fabric softener and bleach. Hang to dry in the shade or tumble dry on low, and make sure the item is completely dry before folding or storing. Visit our Care Guide for full instructions.

We recommend avoiding fabric softener. It can leave a coating on microfibre that reduces absorbency and makes it easier for sand to stick to the fabric.

The Dog Beach Towel comes in one size, measuring 80 × 120cm, and is suitable for small to large breeds. For giant breeds, it still works well as a practical rub-down towel, although full-body coverage may be more limited. Three built-in corner hand pockets give you a secure grip while drying your dog’s paws, belly and coat.

The Adult Changing Poncho measures 80cm wide × 110cm long and is designed to comfortably fit most people. Its relaxed, generously sized shape provides coverage and room to move while changing. We recommend comparing the poncho measurements with your preferred coverage before ordering.

LumiBay Adult Changing Ponchos and Dog Beach Towels are available in matching prints, so you and your dog can coordinate for beach days together. Simply choose the same print across both products to create your matching set.

LumiBay ships from within Australia. Delivery times depend on your location and the courier service selected. Once your order has been dispatched, you’ll receive a shipping confirmation email with the courier details and tracking number. Visit our Shipping & Delivery page for more information.

We accept change-of-mind returns and exchanges on eligible items within 30 days of delivery, provided the item is unused, unwashed and in its original condition with its packaging and tags. Items marked Sale or Final Sale are not eligible for change-of-mind returns or exchanges. Jewellery & Accessories are not eligible for change-of-mind returns or exchanges. This does not affect your rights under Australian Consumer Law if an item is faulty, damaged, incorrect or otherwise does not meet a consumer guarantee. Customers are responsible for return and exchange shipping costs unless the item is faulty, damaged or incorrect. Once your return is delivered to us, please allow 1–2 business days for inspection. If approved, your refund will be issued to the original payment method within 1–2 business days after inspection. The time it takes for the refund to appear in your account depends on your bank or card issuer. Visit our Returns & Exchanges page for full details.